DialogMarket is a professional services company that prides itself on transcendence and distinction within the arena of Call Center and Business Process Outsourcing (BPO) solutions. By providing paramount customer support and technical services, we offer our clients worldwide the quality and reinforcement they require to operate at an optimal level of efficiency and performance. Our customized service packages correspond to each business’s unique needs and focus on optimizing capability. Our extensive background in various outsourcing and business servicing enables us to combine our proficient business models and the distinct vision of our clients in order to improve their operational performance. DialogMarket provides our clients with leading edge technology and offers businesses a variety of operational methods that enhance customer support and efficiency, reduce expenditures, and systemize your protocol so that your company can offer exceptional service and attain its primary objectives.
Our state of the art call center is staffed with employees that share in the overall commitment to top-quality customer support. We encompass all aspects of professional service assistance and deliver the utmost level of support in the realms of customer relationship management. Our employees operate from the position and perspective that doing business is about forming relationships and every interaction with your customers will be handled accordingly. We are committed to building long-term relationships for our clients and their customers and have been able to achieve this through our quality services and valued operations.
DialogMarket offers clients an all-inclusive, outsourced customer care support system through our advanced web-based multi-media system. In addition to customer care support, our program management support services, leading technology, and customized plan of objectives and strategies, are combined to offer clients a comprehensive approach to elite customer service in any direction: call center services, live chat support, or BPO services. DialogMarket is proud to offer its clients premium service at an affordable rate.
Unique system of IP telephony «Zvonokla» was developed by our company IT department specially for realization of DialogMarket services. The system uniqueness comes from its practically unlimited capabilities due to flexible functionality.
Flexibility of «Zvonokla» telephony is based on the possibility to create a separate customized campaign individually for every client who gets full scope for system customization. The system supports recording of all calls, autodial module, calls to numbers group, receiving of calls from around the world. All the telephony capabilities are maximally realized that proves its high quality.