Telephone Support Services

DialogMarket offers a fully customizable outsourced phone support structure for all of your inbound and outbound service needs: call center outsourcing, online best technical support service, reporting services, and others. Our representatives are committed to excellence and must pass a skills qualification test as well as undergo an extensive background check. We make sure they are self-motivated and possess remarkable interpersonal relations skills upon employment. Our outstanding long-term performance can be attributed to the strong value system we possess at DialogMarket. We want our employees to have an exceptional work place. Our staff is committed from beginning to end to helping you to develop your inbound/outbound call solutions and we will actively consult you throughout the entire process. DialogMarket also offers full service Inbound and Outbound telephone technical support which includes e-mail and live chat as well. Our fully web-enabled call centers are equipped with complete phone, Internet and email capabilities at every station. Outsourced phone support can bring even more opportunities in your business!

Our inbound/outbound services include:

  • Customer Service
  • Technical Support
  • General Information
  • Up Selling
  • Reservations
  • Literature Fulfillment
  • Application Processing
  • Interactive Voice Response Services
  • Customer Retention
  • Sales/Order Processing
  • Appointment Setting
  • Lead Generation
  • Third Party Verification
  • Market Research/Surveys
  • Promotions/Contest
  • Product Recall Registration